Please read this before contacting support—it answers the most common questions and helps us assist you faster.
Can I order outside the website? I'm noob😜
Chat on Messenger/WhatsApp with the product name or screenshot; we confirm stock, price, and delivery.
Delivery time?
Dhaka: 1–3 business days; outside Dhaka: 2–5; pre-orders follow their ETA.
Cash on delivery (COD)?
Yes for eligible items/locations; high-value or custom orders may need a booking payment.
Are products genuine?
100% authentic, authorized sourcing.
How do pre-orders work?
Reserve with a small advance; we share clear ETAs and updates.
Item arrived damaged/defective?
Send photos/videos within 24 hours; we arrange replacement or warranty processing.
Payment methods?
Bangladesh-ready options: COD (eligible), bank transfer, mobile payments, and supported online gateways.
