Refund & Return Policy

Last updated: 19/10/2025

Thank you for shopping at TrendyXpress. We want you to love your purchase. If something isn’t right, this policy explains how returns, exchanges, and refunds work for orders placed on https://trendyxpressbd.com/ or via our social channels (e.g., Facebook/Messenger, WhatsApp).

1) Eligibility at a glance

  • Return/Exchange window: within 7 days of delivery.
  • Defective/Dead on Arrival (DOA) or damaged item: report within 48 hours of delivery.
  • Wrong/short item received: report within 48 hours.
  • Change of mind: allowed only if unopened/sealed; not accepted once packaging is opened or activated.
  • Non-returnable items: see Section 6.

Requests outside the time windows may be declined.

2) Conditions for returns

To be eligible, the item must be:

  • In unused condition, with original box, manuals, accessories, freebies, and intact barcodes/serials.
  • Free from user-caused damage (scratches, dents, liquid damage, burns, cracked screen, modified software/firmware).
  • Courier receipt or delivery slip available.

We may decline a return or apply a partial refund if any component is missing or packaging is excessively damaged.

3) How to start a return/exchange

  1. Contact us at support@trendyxpressbd.com or +8801611036413 with:
    • Order number, photos/videos of the item & packaging, and a brief issue description.
    • For DOA/damage claims: an unboxing video is very helpful for quick approval.
  2. Our team will verify eligibility and issue a Return Authorization (RMA) and return address.
  3. Pack securely and ship the item back using a trackable service, or visit our address.
  4. After inspection, we’ll process your exchange or refund as requested.

Returns sent without an RMA may be delayed or refused.

4) Who pays for return shipping?

  • Our fault (defective, damaged on arrival, wrong or missing item): We cover the return and re-delivery cost.
  • Customer reason (change of mind, wrong model/color ordered): You cover return shipping. Original shipping is non-refundable.

5) Exchanges

Prefer a replacement? If stock is available, we’ll ship a like-for-like replacement after your return is approved.

  • If the same item is out of stock, you can choose a similar item (price difference applies) or a refund.

6) Non-returnable items

For safety, hygiene, or licensing reasons, some items cannot be returned unless defective on arrival:

  • Opened headphones/earbuds, in-ear devices, personal care devices.
  • Software, digital codes, subscriptions, gift cards.
  • Consumables (e.g., thermal pastes, cleaning kits) once opened.
  • Customized or special-order items.
  • Items with tampered/removed serials, activated devices, or where a user reset/flash/jailbreak was attempted.

7) DOA/Damaged/Wrong item

  • Report within 48 hours of delivery with photos/videos.
  • We will arrange pickup/exchange at our cost.
  • Physical damage caused by mishandling after delivery is not covered.

8) Refund methods & timelines

Once your return is received and approved, refunds are issued within 5–10 business days:

  • Prepaid orders: refunded to the original payment method (bank card/mobile wallet).
  • Cash on Delivery (COD): refunded via bank transfer or mobile wallet (Bkash/Nagad/[OTHER]).
  • Partial refunds (missing parts/used condition) are assessed case-by-case.
  • Shipping/installation/EMI fees are not refundable unless the return is due to our error.

You’ll receive a confirmation when the refund is processed. Bank processing times may vary.

9) Order cancellation

  • Before dispatch: you may cancel for a full refund.
  • After dispatch / in transit: please refuse delivery or accept and request a return; shipping may be deducted if it’s not our fault.

10) Warranty & repairs

Many products include a manufacturer warranty. After the 7-day return window, issues are handled under the warranty terms:

  • We’ll guide you to the authorized service center or facilitate service on your behalf.
  • Warranty does not cover accidental damage, liquid damage, or misuse.
  • Keep your invoice; it is required for warranty claims.

11) Refund & Return FAQ

Q: I opened the box but didn’t use the item. Can I return it?
A: If all factory seals remain intact and everything is mint, we usually can. If seals are broken/activation done, it’s treated as used and may be ineligible except for defects.

Q: My parcel arrived late. Can I get a refund on shipping?
A: If the delay was caused by our courier beyond the promised window, we’ll review and may partially refund shipping.

Q: Who is responsible for items lost in return shipping?
A: The sender until the parcel reaches us. Please use a trackable service and keep the receipt.

12) Contact us

We’re here to help with sizing, compatibility, and setup—so you won’t need a return!

TrendyXpress
Return Address: House 122/1, Eastern Bank Agent Banking,West Dhanmondi Housing side, Bosila Main Road, mohammadpur
Email: support@trendyxpressbd.com
Phone/WhatsApp: +8801611036413